Charlene was selected for her work with The Measurement and Evaluation Action Plan (MEAP) which is United Way Toronto’s plan for evaluation and learning for the next few years. As a Senior Manager of Research, Public Policy and Evaluation, Charlene has been an active leader in this project which required extensive internal and external consultation, and research. This work occurred during a time of tremendous change and other significant demands. Throughout it all, Charlene was able to stay on track, make everyone involved feel heard and deliver successful and high quality results. Charlene is never flustered by challenges or obstacles and is always calm, professional, patient and above all, good humoured.