Fatima has worked for The Calgary Drop In Centre for quite a few years as a Case Manager however at the beginning of the pandemic, she realized that her knowledge and education in Health Care would be required. She, like so many of us over the last year, pivoted away from her position with the Housing team and joined the growing Health Services team at The Calgary Drop In. She was absolutely instrumental in the design and set up of the overflow shelter health service delivery model for the DI and once the program was running smoothly, she returned to the main building to provide her expertise and leadership to the newly formed team. She worked tirelessly to ensure early intervention and isolation as positive cases present to the DI, while always coaching those around her to be kind, compassionate, and respectful of our clients. Without Fatima, the DI’s quick response and outbreak management during this pandemic would not have been nearly as successful. In the absence of formal leadership, Fatima took on a large role and excelled. She helped newer health care workers feel safe at work in uncertain times, trained them how to keep others safe, and lead fearlessly.